At RAW ESCAPES, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, participate in our experiences, or interact with our services.

1. Who We Are

RAW ESCAPES is a wellness and experiential events company based in Saudi Arabia.
Our mission is to create immersive, transformative experiences that connect people through nature, music, and mindfulness.

If you have any questions about this policy, please contact us at:
📩 rawescapesksa@gmail.com

2. Information We Collect

We collect personal information only when necessary to provide our services.
This may include:

• Contact details: name, email address, phone number.

• Booking information: ticket type, payment confirmation, participation details.

• Payment data: processed securely by our payment partners (we never store full card details).

• Communication data: messages sent via forms, chat, or email.

• Technical data: IP address, browser type, pages visited, and cookies (for analytics and performance).
  
  

3. How We Use Your Information

Your information is used to:

• Process bookings and send confirmation emails or tickets.

• Communicate updates about upcoming events.

• Improve our website and customer experience.

• Send marketing communications (only with your explicit consent).

• Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Data Sharing

We only share your data with trusted service providers who help us operate our services — such as:

• Payment gateways (e.g., MyFatoorah, Shopify Payments).

• Email or booking platforms.

• Analytical tools (e.g., Google Analytics).

These providers are contractually bound to handle your data securely and only for the purposes we define.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described above, or as required by law.
You can request deletion of your data at any time by contacting us at rawescapesksa@gmail.com

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for marketing communications.

• Request data portability.

To exercise any of these rights, please contact us directly.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze traffic.
You can control or disable cookies through your browser settings.
For more information, please review our Cookie Policy.

8. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
While no online system is 100% secure, we continually review and improve our safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new legal, operational, or technological requirements.
The latest version will always be available on our website.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to:
📩rawescapesksa@gmail.com